I ordered these earrings for my sister on Dec 15th, her birthday is Dec 23. The earrings have not arrived and when I attempt to track, it is indicated they are in Scarborough, a town outside of Portland, the city my sister lives in…Still waiting. I will be interested in the policy if they do not make it to her…..
Please accept our sincere apologies for the inconvenience and thank you for your patience and understanding while carriers have experienced particularly extensive shipping delays this holiday season. Happily, tracking indicates the package is out for delivery today. We will follow up with you via email with any further updates. Please rest assured that next to creating beautiful eco-friendly jewelry you will love, customer satisfaction is our #1 priority! Therefore, in the unlikely event that the package does not arrive, you will receive a full refund. Best wishes for a happy and healthy New Year to you and your family! - The team at Kristen Mara