Customer Service

Phone: 860-506-7330
Email: info@kristenmara.com

We do our best to respond within 24 hours. If it takes a little longer please be patient - our intention is to give your query the attention it deserves.  

SHIPPING & HANDLING

Each piece of Kristen Mara jewelry is crafted by hand, so please allow up to 7 days before your piece is shipped. Often, however, we ship your piece more quickly.  You will receive a tracking number when your package ships. Approximate shipping times are listed below and are not guaranteed. 

SHIPPING METHODS:

  • USPS 1st Class Mail - Transit time 3-7 business days
  • USPS Priority Mail - Transit time 1-3 business days
  • USPS Priority Express - Transit time 1-2 business days
  • USPS 1st Class International Mail - Transit time varies depending upon your location. We are unable to track packages once they leave the U.S.
  • USPS Priority International Mail - Transit time varies depending upon your location. We are unable to track packages once they leave the U.S.

In the rare instance that your package is lost or damaged during shipment, please Contact Us or e-mail us directly at info@kristenmara.com right away so that we may assist you in locating it or providing the necessary information to help you submit a claim to the carrier. 

**Please be sure to enter the correct address when you complete your order, as we are unable to make changes once the order is submitted. 

INTERNATIONAL ORDERS

We offer international shipping to certain countries and locations.  Pricing is for shipping only, and does not include duties or taxes that may apply. All taxes, duties, and customs fees are the responsibility of the customer.  Please contact your country’s customs office for more information.  Your package will be marked “accessories” and will include the retail value of the contents.  We cannot mark the package as a gift or reduce the value marked on the customs label.  

PAYMENT METHODS

We accept VISA, MasterCard, American Express, Discover and PayPal.

SALES TAX

6.35% sales tax will be added to all Connecticut orders.  

PACKAGING & GIFTS

You jewelry will be delivered in a beautiful Kristen Mara branded gift box. All orders will include an itemized receipt. If you are shipping the jewelry as a gift directly to its recipient, please let us know and we will not include the receipt. 

RETURNS & FREE EXCHANGES

We take great pride in our reputation for quality and excellent value.  It is important to us that you are completely satisfied with your purchase.  You may return jewelry within 14 DAYS of your purchase. Items must be returned with original packaging in new and unused condition. 

RETURNS

Your purchase price and shipping costs will be refunded to the original payment method (credit card or PayPal). To process your return please call 860-506-7330, contact us or e-mail us directly at info@kristenmara.com.

Items returned without original pouches, or jewelry boxes will be charged a restocking fee.

Sale items and custom orders are final sale and cannot be returned.

If your item was a gift, we will issue you a store credit.

To process a return, please contact us or e-mail us directly at info@kristenmara.com. 

FREE EXCHANGES

Items may be exchanged for free within 14 days of receipt. To process your exchange please call 860-506-7330, contact us or e-mail us directly at info@kristenmara.com. Your Pre-paid Exchange Shipping Label will be emailed within 24-48 hours from customer’s request excluding weekends.

Exchanged jewelry is shipped USPS First Class at no additional shipping charge. 

SHIP RETURNS/EXCHANGES TO:

KRISTEN MARA
ATT: RETURNS
221 Trumbull Hwy
Lebanon, CT 06249
U.S.A

REPAIRS

We guarantee the quality of our work. For repairs needed due to a defect, please contact us or e-mail us directly at info@kristenmara.com. Repairs for damage due to dropping, crushing or other accidental damage will be quoted on a case by case basis. Designs repaired by any other jeweler will not be covered under our implied warranty.

EARRING REPLACEMENT

Did you lose an earring? If so, we can help. We can often make a match for your orphaned earring. To have a replacement earring made, please call us 860-506-7330, contact us or e-mail us directly at info@kristenmara.com.