FAQs

DO YOU OFFER GIFT PACKAGING?

Every piece is shipped in our complimentary Kristen Mara packaging. If you would like a gift ribbon and custom note added, please make a note in the comment section of check-out, or contact us.

DO YOU MAKE CUSTOM DESIGNS?

Yes we do, and would love to work with you on a special design. Please note: we often have a long waiting list for custom orders. Please contact us for details.

DO YOU HAVE ANY ACTIVE DISCOUNT CODES AVAILABLE?

We sure do! Enter TAKEFIVE for an immediate 5% off your order. Be sure to also scroll to the bottom of this page and join our mailing list for our current special offering.

HOW IS YOUR JEWELRY PRODUCED?

All of our products are hand-fabricated by our team of skilled metal smiths in our studio and our artisan partners right here in New England, all earning a living, working wage. We are committed to doing our part to preserve and protect our environment and for fostering a system of social sustainability. Our designs are cast in the most sustainable metals possible, and we only source materials from socially responsible partners. 

WHAT DOES RECYCLED SILVER AND BRONZE MEAN ANYWAY?

Our jewelry uses 100% recycled sterling silver and 75% recycled bronze. Metals are reclaimed from industry and manufacturing processes and reduce environmental impact. 

HOW LONG WILL IT TAKE FOR MY JEWELRY TO SHIP?

All of our pieces are made by hand, and most pieces are made to order.  Please allow 4 to 6 business days for your order to ship for most pieces. If your order is time sensitive, contact us to ensure it is made and shipped on time.

DO YOU YOU OFFER WHOLESALE?

Yes, we offer wholesale. If you are interested in setting up a wholesale account, please contact us.

I LOST AN EARRING, CAN YOU REPLACE IT?

Yes, we can help! Since our pieces are hand made, we will do our best to make another match for your remaining earring. To have a replacement earring made, please contact us or e-mail us directly at info@kristenmara.com.

I LOVE THE SECURITY OF LEVER BACK EAR WIRES - CAN I ORDER MY DESIGN ON A LEVER BACK?

Usually, yes! Most of our designs can be created with lever back earwires and we will let you know right away if this is possible with your chosen design. If you want lever backs on your design, please contact us or e-mail us directly at info@kristenmara.com.

I HAVE A METAL SENSITIVITY  - CAN I ORDER MY DESIGN WITH SPECIAL EAR WIRES?

Usually, yes! There are lots of options for hypoallergenic ear wires and while the same ear wire that our design uses may not be available in a hypoallergenic version, we can usually find one that looks great with the design. If you want special ear wires on your design, please contact us or e-mail us directly at info@kristenmara.com.

DO YOU WORK IN GOLD?

Yes! We can make most of our designs in white or yellow gold. Please please contact us or e-mail us directly at info@kristenmara.com for details.

 

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