Returns & Exchanges

RETURNS & FREE EXCHANGES

We take great pride in our reputation for quality and excellent value.  It is important to us that you are completely satisfied with your purchase.  You may return jewelry within 14 DAYS of your purchase. Items must be returned with original packaging in new and unused condition. 

RETURNS: Your purchase price and shipping will be refunded to the original payment method (credit card or Paypal). To process your return please call 860-506-7330, contact us or e-mail us directly at info@kristenmara.com.

Items returned without original pouches, or jewelry boxes will be charged a restocking fee.

Sale items and custom orders are final sale and cannot be returned.

If your item was a gift, we will issue you a store credit.

To process a return, please contact us or e-mail us directly at info@kristenmara.com. 

FREE EXCHANGES: Items may be exchanged for free within 14 days of receipt. To process your exchange please call 860-506-7330, contact us or e-mail us directly at info@kristenmara.com. Your Pre-paid Exchange Shipping Label will be emailed within 24-48 hours from customer’s request, excluding weekends.

Exchanged jewelry is shipped USPS First Class at no additional shipping charge. 

SHIP RETURNS/EXCHANGES TO:

KRISTEN MARA
ATT: RETURNS
221 Trumbull Hwy
Lebanon, CT 06249
U.S.A